FREQUENTLY ASKED QUESTIONS
ENTRY CONDITIONS
Acceptable forms of ID are: Australian Drivers Licences, Proof of Age/Photo Card (or state equivalent), Keypass ID, Passport, Digital ID’s (e.g. through Service NSW app) are accepted. All of the above must be valid and within date, originals and not copies, photos or scanned versions. If you do not have any of these forms of ID, it’s recommended you bring as much support photo ID as possible, yet entry will be at the Venue Licensee, Security & NSW Police discretion on the day. We cannot interfere in this process. International drivers licenses are NOT accepted. If you are from overseas, you must bring your passport.
There is a NO LAD policy at all of our events. Dresscode is relaxed. You can wear what you please with a few exceptions:
1. No lad wear (TNs and bum bags are OK)
2. No bare feet or thongs
3. NO MASKS (at Sydney Showgrounds events)
4. Hats are fine
5. If dressing up, your face must not be hidden
No, passouts are not allowed. Once you exit the event, you will not be allowed re-entry, and your ticket will not be refunded.
Prohibited items include:
Cans, glass, or metal containers.
Alcohol or any beverages.
Flares, fireworks, laser pointers.
Illicit drugs.
Unsealed packets of cigarettes.
Unsealed vapes and e-cigs.
Backpacks and bags bigger than A4 size.
Professional cameras or recording devices/equipment.
Liquids or aerosols.
Nasal inhalers, nitrous oxide, butane, or any other enhancers.
Dangerous items like knives or weapons.
FACILITIES
Yes, there will be a cloakroom on-site for $10 per item. HSU will not take responsibility for cloaked items.
There will be no ATM’s inside the venue. All vendors accept card only.
Yes, merchandise will be available to purchase from the merchandise stand. Please check @we.are.hsu or @eventshsu on Instagram to check out all merchandise catalogues + www.wearehsu.com for our online store.
For events held at Sydney Showground, there will be a number food trucks & vendors on site. EFTPOS is accepted.
Don’t forget to also check out our Very Own HSU Bubble Tea & Ice Cream Truck.
As our events are 18+, there are licensed bars on site, stocking a variety of drinks, including beer, RTD’s and non-alcohol beverages such as water, energy drinks & soft drinks. Prices vary dependent on venue. All of the venues we work with practice responsible service of alcohol in accordance with the NSW Liquor Act 2007.
TICKETING
If you choose to buy a secondhand ticket from someone on social media, or from an unauthorised resale websites like Ticket Merchant, Viagogo or StubHub, there is no guarantee the ticket you’re buying is authentic or valid, and you may be denied entry at the gate.
HSU does not work with or sell tickets via Eventbrite - any events you see on here claiming to be HSU are fake, and tickets will not be accepted at our events.
The only safe place to buy tickets to our events is direct from the Ticketbooth website, and from official HSU promoters.
Login to your Ticketbooth account, scroll down to the bottom of the order and update the name on the ticket you want to change.
The ticket with the updated name will be emailed to you the week of the event.
If you have any issues, email support@ticketbooth.com.au
You can resell your ticket and change the name via your Ticketbooth account, however there is no official resale site, so buyers and sellers need to be careful when transacting secondhand tickets.
If you have a hard copy Ticketbooth ticket (a physical ticket that was purchased through an official HSU promoter), you will need to register it. This is for your own protection, ensuring the legitimacy of your ticket.
You can do this by going to the link printed on the left hand side of the ticket & entering the registration ID & your details.
Please note: Digital tickets (tickets purchased online through Ticketbooth) do not need to be activated.
For any issues with tickets, email support@ticketbooth.com.au
POLICE & SAFETY
HSU Events do not condone the possession or use of illegal drugs. Police will be present, conducting drug detection operations involving drug detection dogs, and searching patrons and their possessions. Offenders will be prosecuted.
If you or someone around you feels unwell, go straight to the medical area or alert security, police, DanceWize, or event staff for assistance.
You can bring Prescription Medication, provided it is in the original packaging and accompanied by a doctor’s note with dosage and name.
Ventolin Inhalers and *Epi-Pens* are allowed without a prescription.
Note: Medications must be checked into EMS Safeguard at the event and picked up afterward.
Medical & DanceWize teams are stationed near each stage. It’s encouraged to stay hydrated, and free water refill stations will be available throughout the venue. Keep an eye out for *Purple Vests*for the DanceWize team roaming the event.
Sitting down in the middle or at the front of the dance floor is strictly prohibited.
Staff & security need to be able to see everybody to make sure they are safe, and it also creates safety issues for standing/walking patrons.
You can report suspicious or dangerous activity to event staff, security, or police at any time during the event.
Police and all venues we work with are always on alert to stop fence jumpers from entering our events. Police will patrol all aspects of the venues from outside. Fence jumpers will be caught and prosecuted.
Drug Checking at Midnight Mafia NSW Health, in partnership with NUAA (DanceWize NSW), is offering a free and confidential drug checking service at Midnight Mafia as part of a government-led harm reduction trial. Festivalgoers can bring a small sample of a substance to be analysed by trained staff. You'll receive information on the substance’s contents (and strength where possible), along with practical harm reduction advice. The service is non-judgemental, anonymous, and legal within the designated area, and aims to help you make more informed decisions. It doesn’t tell you a drug is safe, but it can help reduce risks. Use of the drug checking service is voluntary, and staff are there to support-not judge-you. We do not condone the possession or use of drugs at our events. The safest option is always not to use drugs but, if you choose to, this service may help you stay safer. The drug checking service will be located next to the care space and medical tent. For more information we recommend visiting: https://yourroom.health.nsw.gov.au/drug-checking
IMPORTANT SAFETY MESSAGES
Be a legend and respectful
Be nice to one another and respect each other
Help someone out if they look unwell
Pleases and thank you’s go a long way
Don’t be aggressive! We are all united for the love of music
Be smart, be safe and be aware
It’s not a race or competition
If you or your friends are feeling unwell, go to Medical
There is no judgement at Medical, but you will be safe
Look after your mates
Hydrate - drink water regularly and take breaks from dancing
Approach our staff if you need help
There is no such thing as a safe drug, so don’t take the gamble
Do not bring drugs into the event for yourself or anyone else - it is not worth the risk
You will be searched prior to entry, and offenders will be prosecuted
TRANSPORT
Don't drive under the influence!
Please note: Your ticket does not include public transport. For details and updated info on accessing the venue, go to:
www.sydneyolympicpark.com.au/maps/
getting-to-the-park
PARKING
For details and updated info on parking at the venue, go to:
www.sydneyolympicpark.com.au/visiting/
transport/car_parking