PRIVACY POLICY
AT HSU, WE ARE ALL ABOUT CREATING AUSTRALIA’S BEST EVENT EXPERIENCES, AND WE WANT TO ASSURE YOU THAT IF YOU SEND US YOUR DETAILS, WE WILL FOLLOW OUR LEGAL OBLIGATIONS TO PROTECT YOUR DATA.
This is our Privacy Policy, which explains how we collect, use, store, and disclose personal information provided by you in connection with our festivals and events (the “Services”). We do this in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Schedule 1 of the Privacy Act.
We reserve the right to amend this Privacy Policy as we see fit. Any changes will be effective immediately upon posting the revised policy on our website www.hsuevents.com. Your continued use of our Services after such modifications is taken as your acceptance of our updated Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, PLEASE DO NOT PROVIDE YOUR PERSONAL INFORMATION OR UTILISE OUR SERVICES.
1. DEFINITIONS
For the purposes of this Privacy Policy, the following terms are defined as follows:
Personal Information: Information that can be used to personally identify you, including but not limited to, your first name, last name, email address, telephone number, date of birth, gender, and postcode. This also includes the number of tickets you intend to purchase for an event or festival we organise.
Usage Information: Information such as your device identifier, operating system, IP address, and dates and times of access. Usage Information is generally anonymous, however, it may be combined with Personal Information to enable identification. Together, such data shall be referred to as “Personal Data.”
Privacy Act: Refers to the Privacy Act 1988 (Cth) and any amendments thereto, which govern the handling of personal information by Australian entities.
Australian Privacy Principles (APPs): Schedule 1 of the Privacy Act that outlines how personal information must be collected, stored, used, and disclosed.
Personal Data: Any data that, either alone or in combination with other information, can be used to identify an individual.
Third Party: Any entity or person (including service providers, contractors, and business partners) that is not part of us and to whom personal information may be disclosed.
Service Providers: Third parties engaged by us to perform services on our behalf, including data processing, event management, communications, and technical support.
Cookies: Small data files placed on your device when you access our website, which help us collect Usage Information to improve the functionality and user experience of our Services.
Check-In Tool: Any authorised mobile application or online service used to collect contact tracing or check-in information in accordance with government directives.
2. INFORMATION COLLECTED
In connection with our festivals and events, we may collect the following Personal Information directly from you:
i. First name
ii. Last name
iii. Email address
iv. Telephone number
v. Date of Birth
vi. Postcode
vii. Number of tickets you intend to purchase for an event or festival we organise
We also automatically gather Usage Information as you access our website. This helps us improve our website and ultimately your experience – but don’t worry, we don’t ask for any payment details or financial information.
We do not collect any sensitive information, including any payment information.
3. HOW WE COLLECT PERSONAL INFORMATION
We obtain your Personal Information directly from you through various channels, including but not limited to:
i. Online forms on our website
ii. Email or telephone inquiries
iii. In-person interactions at our festivals or events
Where it is lawful and practicable, you have the option not to provide personal information; however, failure to provide necessary Personal Information may affect our ability to deliver the Services to you.
We may also obtain Personal Information from third parties, including business partners, contractors, or government entities, where permitted by law.
4. PURPOSE OF COLLECTION AND USE
The primary purpose of collecting Personal Information is to enable us to organise, manage, and provide you with access to our awesome festivals and events. We may also use your Personal Information for the following purposes:
i. To communicate with you regarding event details, updates, and relevant marketing communications (subject to your consent)
ii. To respond to your inquiries and provide customer support
iii. For administrative, planning, and research purposes to improve our Services
iv. To comply with legal, regulatory, or governmental requirements
We will only use your Personal Information for purposes that you would reasonably expect in connection with our Services or as required by law.
5. DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed to:
i. Our employees, contractors, and agents who require the data to provide Services
ii. External service providers assisting with event management and communications
iii. Our professional advisers (e.g., accountants and solicitors)
iv. Government and regulatory authorities, as required by law
v. Any other parties where required or permitted by applicable law
We are dedicated to protecting your Personal Information, and we require that all third parties who receive your Personal Information are bound by confidentiality and data protection obligations.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website utilises cookies, pixel tags, and similar tracking technologies (“Cookies”) to collect Usage Information. These tools help us understand how our website is used and enhance your user experience. The types of Cookies we use include:
i. Strictly Necessary Cookies – Essential for the proper operation of our website
ii. Performance Cookies – Collect information on how you interact with our website, including any errors encountered
iii. Functionality Cookies – Enable our website to remember your preferences for a more personalised experience
iv. Targeting/Advertising Cookies – Deliver content and advertisements relevant to your interests
Cookies may be temporary (Session Cookies) or last until manually deleted (Persistent Cookies). You can disable cookies if you want, but it might affect your browsing experience on our website.
7. DATA SECURITY
We take your privacy seriously and use a mix of technical, administrative, and physical measures to safeguard your information. While nothing is 100% foolproof, we work hard to keep your data secure.
In the unlikely event of a data breach, we will notify you and the Australian Information Commissioner as required by law.
8. DATA RETENTION
We may keep your Personal Information for as long as it’s needed to provide you with our awesome events, meet legal requirements, or for reporting purposes. Once it’s no longer necessary, we’ll securely delete or anonymise it.
9. YOUR RIGHTS
Under the Privacy Act and the Australian Privacy Principles (APPs), you have the right to:
i. Access the Personal Information we hold about you
ii. Request correction of any inaccurate or incomplete Personal Information
iii. Request deletion of your Personal Information, subject to legal or business constraints
iv. Withdraw your consent for the processing of your Personal Information (where applicable)
If you want to exercise any of these rights, just reach out to our Privacy Officer at info@hsuevents.com.